Connection Trouble-shooting Tips

Can’t see the network(s):

Consult Wi-Fi map, start with network proscribed for your area.
In some cases you may find that the opposite network will be stronger. You can go with it.
Best signal selection, (at top/strongest – you don’t need to get all 4 sub-networks, just one good one!)
If it doesn’t lock in, turn off Wi-Fi/back on, re-select. Occasionally, do a ‘forget network’, refresh & re-select again.
Try a different network.
Try the connection outside

The network doesn’t ‘checkmark’ / ‘Can’t connect to network’ :

Turn Wi-Fi off/on: try again
Perform a ‘Forget network
refresh Wi-Fi, re-select.
Try the connection outside
try to open 192.168.1.1 on your browser

Wi-Fi network ‘Checkmarks’ but network page doesn’t come up :

The first time, the network page may take upwards of 30-60 seconds.
Keep your device from ‘sleeping’.
Refresh Wi-Fi and try again / different network.
*Make sure your browser doesn’t have pop-ups blocked.
try to open 192.168.1.1 on your browser

Maximum devices reached:

This is more of a network policy/setting. Defaults for ‘basic’ is 4 devices, and higher for premium accounts.
Exceptions can be made, although this could lead to bandwidth dilution of your account.
*Note: devices that have been registered on your account will count, ‘whether online at the time or not.
We can purge your device registrations and have you re-order the sequence of priority.

Other factors:

Age of device/ can only get 2.4Ghz (Wifi A) networks
Up to date OS/upgrades (iOS or Android)
Make & model of devices